This Privacy Policy explains how EliteAssist Global ("we", "us", "our") collects, uses and protects your personal information when you visit eliteassistglobal.com (the "Site"), contact us, or apply to join our network. By using the Site you agree to this policy.
1. Who we are
EliteAssist Global is operated by [YOUR LEGAL COMPANY NAME], [YOUR REGISTERED ADDRESS]. For any privacy question, contact us at hello@eliteassistglobal.com.
2. Information we collect
- Contact & consultation forms: your name, email, company, service of interest and the message you send us.
- Assistant applications: your name, email, phone/WhatsApp, country & time zone, role, experience, English proficiency, availability, tools, résumé/portfolio link and your introduction.
- Live chat: when you use our chat widget, your messages and basic technical details are processed by our chat provider (see "Third parties" below).
- Automatic data: like most websites, our server and tools may log your IP address, browser type, pages viewed and referring page (server logs & any analytics you enable).
3. How we use your information
- To respond to your enquiry and schedule consultations.
- To review and process applications to join our assistant network.
- To provide, maintain and improve the Site and our services.
- To send service-related communications (we do not send marketing email without your consent).
- To comply with legal obligations and protect against fraud or misuse.
4. Legal bases (GDPR)
Where the GDPR applies, we rely on: your consent (e.g. submitting a form), the performance of a contract or steps taken at your request, our legitimate interests in operating and improving our business, and legal obligation.
5. Third parties & data sharing
We do not sell your personal data. We share it only with service providers that help us operate, including:
- tawk.to — our live-chat provider, which processes chat messages and related technical data. See tawk.to's own privacy policy at tawk.to/privacy-policy.
- Our web host — which stores the Site and delivers form submissions to our email inbox.
- Email & any analytics tools you choose to add.
These providers may process data outside your country. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.
6. Data security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls, and NDAs on client engagements. No method of transmission or storage is 100% secure, but we work hard to safeguard your data and limit access to those who need it.
7. Data retention
We keep personal data only as long as needed for the purposes above, to comply with legal obligations, resolve disputes and enforce our agreements. Application data for unsuccessful candidates is retained for a reasonable period and then deleted unless you ask us to keep it on file.
8. Your rights
Depending on where you live (e.g. EU/UK GDPR, California CCPA), you may have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent. To exercise any right, email hello@eliteassistglobal.com and we will respond within the timeframe required by law.
9. Cookies
The Site itself uses minimal cookies. Third-party tools such as the live-chat widget and any analytics you enable may set their own cookies; you can control cookies through your browser settings.
10. Children
The Site is not directed to children under 16, and we do not knowingly collect their data.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the latest version. Material changes will be posted on this page.
12. Contact
Questions about this policy or your data? Email hello@eliteassistglobal.com.
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